退货和赔偿

Returns & Refunds


Eligibility for Returns


We accept returns or exchanges under the following conditions:

  • Items are unused, undamaged, and in original packaging
  • Return request is submitted within 30 days of delivery
  • Items are not listed in non-returnable categories (for hygiene or safety reasons: personal care, customized products, etc.)

How to Return


  1. Contact our customer service at [your support email] with your order number, photos of the item, and reason for return.
  2. Wait for our return approval and detailed return instructions.
  3. Send the item back with the provided return label.
  4. Once we receive and inspect your return, we will process your refund or exchange.

Refund Processing


  • Approved refunds will be issued to your original payment method
  • Processing time: 5–10 business days after we receive and inspect the returned item
  • Original shipping cost is non-refundable unless the return is due to our error (wrong item, defective product, etc.)

Damaged or Defective Items


If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos or videos.

We will provide a full refund, free replacement, or other satisfactory solution at no extra cost to you.


Customer Support


If you have any questions about shipping, delivery, returns, or refunds, please contact us:

  • Email: [your support email]
  • Response time: Within 24 hours on business days

Thank you for choosing SeniorAidPro — We are committed to bringing you safe, practical tools and a pleasant shopping experience.